Where does Frida come from?
Frida is from the same creators as Freddie (gofreddie.com), Canada's largest HIV prevention clinic.
Freddie was created to provide healthcare for a community that has traditionally been overlooked, stigmatized, and marginalized.
We are working on bringing the same level of accessibility and care to mental health — starting with adult ADHD.
Our clinicians provide care with empathy, compassion, and inclusion in place of judgment.
14,000+ clinical consults
4.9 ★★★★★ (76 Google Reviews)
What is Frida about?
Frida makes it easy to find out if you have ADHD, and to get the right treatment for it, provided by qualified, compassionate clinicians — all from the comfort of your home.
Getting a diagnosis for ADHD typically can be extremely difficult, because many family doctors aren't equipped to deal with mental health issues. Even if you get a diagnosis, accessing treatment can cost an incredible amount of time and money. We created Frida because we believe everyone should be able to access the right ADHD and mental health care for them.
How does Frida work?
Frida provides diagnosis, treatment and ongoing care for adults with ADHD.
There are six main steps with Frida:
Complete our online assessment to see if you are a good fit for Frida, and if we can support your specific needs.
If we can support your specific needs, you will be able to schedule a judgement-free, full length evaluation with a clinician. It will be conducted by phone.
During the first visit, your clinician will get to know you and work with you to determine which treatment, if any, is appropriate. Your treatment could include medication, therapy or both. Frida does not provide therapy (yet!) but can point you towards other solutions that may work for you.
If you are prescribed medication, it is usually delivered to your home within two business days.
Typically, you will see your clinician for short visits every 2 to 4 weeks at the start to work on tailoring your treatment plan to your specific needs.
Once your treatment plan is optimized, you will check in with your care team every three months by phone or chat. The choice is typically yours, although sometimes we will need to speak with you. And you can always message your care team! Responses are typically received within 2 business days.
Who is Frida for?
Frida is for anyone over the age of 18 who believes they have ADHD, or has ADHD. We tend to focus on women* because ADHD is more under-diagnosed in women than in men. Boys are 3x more likely to be diagnosed as girls, and research shows that 75% of women with attention problems are undiagnosed (source: CADDAC).
All that being said, we welcome everyone to Frida, regardless of the gender and sex they were assigned at birth.
*women in all their diversity: cis-women, trans and non-binary individuals.
Where is Frida available?
Currently, Frida is serving patients in British Columbia, Alberta, and Ontario.
We're working towards expanding our services to other provinces. If you're currently in another Canadian province, you can join our waiting list by selecting "Other" in the province options here.
I already have ADHD. Is Frida for me?
Yes! If you’d like the additional care Frida provides, we welcome you. We still require all patients to go through our diagnostic process to make sure we can provide you with the highest quality of care.
Complete our free 2-min self-assessment and create an account to see if Frida is right for you.
How do I know if I have ADHD?
There are many different symptoms associated with ADHD. We recommend starting with our one minute assessment. It is a clinically validated tool called the ASRS that is used to help diagnose ADHD in adults.
The ASRS is extremely effective at accurately telling you if you do not have ADHD. And it is pretty effective at telling you if you do have ADHD, although less so.
If your assessment results say your symptoms are consistent with ADHD, we recommend booking an appointment with a Frida clinician for a full-length interview to better assess your possible ADHD diagnosis.
You can start the assessment here.
Who is Frida's partner pharmacy?
Our partner pharmacy in Alberta is Affirming Care Pharmacy. Pharmacy contact details
Address: 230-510 5th Street SW, Calgary, AB, T2P 3S2, Canada
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Lead Pharmacist: Dhruvin Rawal
Pharmacy Technician: Alanha Davidson
What should I expect after Frida’s free self-assessment?
Upon completing your self-assessment, you will be given an answer on whether you may have ADHD or not. If positive, you will be prompted to create your free Frida account.
After you’ve created your account, you will be asked to complete the following within the Frida Care Portal:
Answer a screening questionnaire to make sure Frida is a fit.
Book an appointment to confirm your diagnosis.
Prior to your appointment, complete a series of additional screening questionnaires.
On the day of your appointment:
Your clinician will call you at your scheduled appointment time; it may show up as a blocked number.
Find a safe, quiet, private space.
You cannot be driving during the appointment.
The appointment will be scheduled for 75 min. If you need more time with the clinician, a second (shorter) appointment will be scheduled.
Frida’s robust processes are an investment in your health. By submitting your medical history in advance, your clinician can come prepared to clarify some items and further discuss your care with Frida’s medical team. This is how an accurate diagnosis is made. Some persons will not be appropriate for care through Frida, but we will do our best to guide you towards a provider or service that can.
How long will this take?
From completing your self-assessment and signing up to getting a diagnostic appointment and receiving diagnostic results:
British Columbia: ~1 week
Alberta: ~3 weeks
Ontario: ~3 weeks
How much does Frida cost?
Frida provides two complementary services — diagnostic assessments and continuous care — that have separate costs.
A diagnostic assessment with a Frida clinician costs a one-time fee of $599. If you're diagnosed with ADHD, anxiety, or depression, you have the option to sign up for continuous care for $29 a month, which includes regular appointments with your clinician, subsidized medication with free at-home delivery, and unlimited messaging with the Frida care team. Frida is covered by private insurers that have an eligible health spending account. If you need financial support to pay for your diagnostic assessment fee, contact us and we'll help.
I didn't pass the ADHD self-assessment, now what?
Based on your answers, you do not display symptoms consistent with ADHD in adults.
The ADHD self-assessment is clinically-validated, and it is highly unlikely that you have ADHD. As a result, Frida’s services will not meet your needs.
Do I need to prepare for my diagnosis consultation?
You will be asked to complete four forms in advance of your evaluation. These forms will be reviewed by your clinician and will help them make a diagnosis. They take about 20 minutes to complete.
Aside from this, there is no other preparation required.
What should I expect from my online diagnosis consult?
You will have a one-hour phone call with a clinician who will obtain a full medical history and complete a mental health evaluation. Your Frida clinician will get to know your full story and work with you to determine which treatment, if any, is appropriate.
We do not cut corners or skip any important aspects of a proper evaluation.
Who is completing my diagnosis?
You will meet a nurse practitioner who has significant experience diagnosing and treating mental health conditions, as well as additional training in diagnosing and treating ADHD.
Your care team also consists of Frida clinicians, nurses, and pharmacists. You may interact with these healthcare professionals, or they may support your care in the background.
What happens if I'm diagnosed with ADHD?
Your clinician will provide you with a personalized treatment plan and assessment report that includes next steps.
What is included in my assessment results?
Your assessment results will include whether you are diagnosed with ADHD or not (as well as depression and anxiety disorders), your treatment plan (if diagnosed), as well as a letter of diagnosis upon request.
Treatment and continuous care
How is my treatment plan decided?
Your clinician will balance a number of factors including the severity of your symptoms, your medical history, and any other health conditions you may be contributing to your symptoms. There is no one size fits all approach.
Do I need to enroll in continuous care?
Continuous care is an option service from Frida that provides ongoing clinician appointments, medication management (including free delivery where applicable), and unlimited messaging with our care team for just $29 a month with no commitments.
While continuous care isn't mandatory, it's a crucial part of what we offer, and we strongly encourage anyone who receives an ADHD diagnosis to join. Following up on your diagnosis with the right treatment, provided by people that really get ADHD, is the best way to create the change you're looking for.
Those who receive a diagnosis through Frida will be auto-enrolled into our Continuous Care 30 days after their initial appointment. You may cancel your enrolment at any time.
How often will I meet with my clinician?
After you’ve completed your initial assessment and been prescribed treatment from your Frida clinician, they’ll continue to meet with you monthly to ensure your treatment is going well, or if your treatment plan requires changes.
Once you've reached a stable state with your treatment, you’ll continue to meet your clinician every 3 months.
Can I message the Frida care team at any time?
Yes! They will typically respond within two business days, usually much faster.
Does Frida prescribe medications?
Frida prescribes all medications recommended in the Canadian ADHD practice guidelines. If medication is part of your treatment plan, there is no one size fits all - your clinician will recommend medication(s) based on a variety of factors.
If you have anxiety and/or depression (which are common in people with ADHD), your clinician will create a holistic treatment plan, and will also prescribe medication for these conditions.
Are medication deliveries available everywhere?
Unfortunately, Frida is unable to deliver medications outside of the Greater Calgary and Great Toronto areas for the time being.
Our regional couriers were not meeting the standards we set out and as such, Affirming Care Pharmacy is working to find a new regional shipping solution that provides a better patient experience. We hope to resume deliveries for all patients in the future.
Patients that live outside of the Greater Calgary and Great Toronto areas will now receive their ADHD medications from their local pharmacy.
How does the medication titration process work?
Titration is a process where your clinician works closely with you to find the optimal dose of medication to maximize benefits and minimize side effects.
Your Frida clinician will recommend the medication they think is best for you.
You will be prescribed a low dose to get you started.
After two weeks, they will speak with you again by phone to see how things are going and potentially adjust your dose.
They will continue to speak with you by phone and through secure messages every 4 weeks until you both believe the medication is working well for you.
Do ADHD medications have the potential for misuse/abuse?
The medications that treat ADHD have the potential for misuse and abuse, however, there is no evidence that suggests using stimulant medications as prescribed for ADHD increases your risk of developing substance use disorders (source).
You will have consistent check-ins with our care team to make sure that the prescribed dosage is working for you.
Which medication will I be prescribed?
If you are prescribed medication, your clinician will recommend the medication they think is best for you. This depends on your medical history, symptoms, and unique circumstances. There is no one size fits all approach.
You also may be prescribed non-ADHD medications for example for anxiety or depression if your clinician believes these are what you need.
Not everyone is prescribed medication.
Does Frida provide services for other mental health conditions?
At this point in time, Frida is focused on adults with ADHD. However, if you have anxiety and/or depression (which are common in people with ADHD), your Frida clinician will treat these conditions as well.
Does Frida provide therapy?
Frida is currently developing behavioral management resources, including self-directed and group therapy programs organized by Frida clinicians.
These non-medication treatment programs will be announced shortly.
Access to these programs will be free with all Frida subscriptions.
Pricing and costs
How much does Frida cost?
Frida provides two complementary services — diagnostic assessments and continuous care — that have separate costs.
A diagnostic assessment with a Frida clinician costs a one-time fee of $599. If you're diagnosed with ADHD, anxiety, or depression, you have the option to sign up for continuous care for $29 a month, which includes regular appointments with your clinician, subsidized medication with free at-home delivery, and unlimited messaging with the Frida care team.
Frida is covered by private insurers that have an eligible health spending account.
If you need financial support to pay for your diagnostic assessment fee, contact us and we'll help.
I heard Frida offers financial assistance. How does it work?
It's true. Frida has a financial assistance program available, where our company will subsidize the costs of your diagnosis for you.
The best way to learn more about our program and its requirements is to contact our support team at email@example.com. They will provide you with more information, and let you know the income thresholds for application and what you need to do to apply for for financial assistance.
In addition, Frida will be introducing the ability to split your diagnostic assessment fee into 6 equal payments with no interest in March 2023.
Does Frida accept private insurance?
You will be able to claim Frida's diagnosis & treatment costs if your private insurance plan offers a health spending account.
However, the cost is not covered by private insurance plans that do not have a specific health spending account.
When will I be charged for my Frida membership?
You will be charged for your Frida membership 30 days after your first appointment with Frida if you receive a diagnosis and medication-based treatment plan.
Is medication covered under Frida?
Medication (if prescribed) is not included, but private/public insurance and Frida financial assistance lower the cost of medication.
We'll work with you to find the lowest cost option.
How much do ADHD medications cost?
The cost of medications varies. We can help you lower the cost of almost all the first-line recommended treatments for ADHD in Canada, as per the Canadian ADHD Practice Guidelines.
For people with private insurance, we can usually help you access medication for $0 to $10 per month.
For people without private insurance, the cost is roughly $75 per month.
How can Frida help me save money on medication?
One of the best benefits of Frida's continuous care membership is access to medication at greatly reduced costs.
Over 70% of Frida patients pay less than $20 a month for their medication and 50% pay $0 per month.
If you're prescribed the brand name version of Vyvanse — one of the most common prescriptions for ADHD — Frida is able to offer a greatly discounted price through our continuous care program.
If you're prescribed a branded medication (such as Concerta or Adderall), the Frida care team will help you find and access co-pay assistance programs from pharmaceutical manufacturers to help you save more.
Which medications can Frida help lower the cost of?
We can help you lower the cost for almost all the first-line recommended treatments for ADHD in Canada, as per the Canadian ADHD Practice Guidelines:
We cannot help you lower the cost of Foquest at this point in time.
What will my cost of medication be after co-pay assistance?
While it depends on the medication you are prescribed and whether you have private insurance, most people with private insurance pay no more than $10 per month.
Most people without private insurance pay $75 per month.