FRIDA
Bring a Friend Program Terms
These terms and conditions (“Rules”) apply to Frida Inc., doing business as Frida (“Frida”), Bring a Friend Program (“Program”). Participation in the Program constitutes the Patient’s full and unconditional acceptance of, and agreement to be legally bound by, these Rules. The Program shall run from November 18, 2024 at 12:00 a.m. Pacific Time and ends on December 23, 2024 provided it’s not terminated earlier by Frida (the “Program Period”).
A. BACKGROUND:
Frida provides telehealth services including ADHD diagnosis and access to clinician care to eligible participants via its telehealth platform;
Frida wishes to support its patients by offering a refund to eligible patients on their follow-up consultations (“Participant Refund”) for sharing their positive experiences with others who may benefit from Frida’s services, and a refund to the Participant’s friend on their initial consultation (“Friend Refund”), subject to the Rules. The Participant Refund and Friend Refund are referred to collectively as “Refund”.
B. ELIGIBILITY & SCOPE:
1. This Program is offered to eligible patients who have completed an initial consultation with Frida and received an invitation from Frida to participate in the Program (“Participant”). To refer a friend, the Participant must reply to the referral email sent from Frida with the friend’s name and email address. The referral will be processed through Frida’s support platform. Once the friend completes their initial consultation, Frida will verify that the Participant has completed their own initial assessment.
2. The friend referred by a Participant will receive a refund on their initial consultation with Frida, the value of which shall be determined at Frida’s discretion.
3. The Participant will receive a refund on their next follow-up consultation, the value of which shall be determined at Frida’s discretion, after the referred friend or family member completes their initial consultation.
C. REFUND CONDITIONS:
4. The Refund shall only be applied after each qualifying consultation. The Friend Refund is provided based on the completion of the friend’s initial consultation appointment with Frida, regardless of whether a diagnosis is made or any specific medical outcome is achieved. If the friend completes the consultation but does not receive a diagnosis, the Friend Refund will still be issued to the friend, as applicable, and the Participant will receive their Participant Refund. If the consultation is canceled or not completed, no Refund will be issued. The Refund will be processed within 30 days from the date Frida confirms that the referred friend has completed their initial consultation.
5. Each Participant shall only be eligible for one Participant Refund.
6. The Refund will be applied through the payment platform used by Frida for the appointment and using the payment information provided by the Participant or friend for said appointment.
7. The Refund must be accepted as awarded and is not transferable or refundable. The Refund cannot be exchanged for cash or other benefits. No substitutions shall be made of the Refund except at Frida’s option, and Frida reserves the right, in its sole and absolute discretion, to substitute the Refund or a component thereof with an item of equal or greater value.
D. LIABILITY AND ACKNOWLEDGEMENTS:
8. Limitation of Liability. Frida, its affiliates, officers, directors, employees, agents, or successors (“Frida Parties”) shall not be liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising out of or in connection with participation in this Program. The Participant and friend acknowledge that Frida is merely refunding a portion of the cost of the appointment.
9. No Future Obligations. The Participant and friend acknowledges that the Refund is a courtesy provided by Frida and does not constitute an ongoing obligation for any future services or tests.
10. Acknowledgment of Independent Relationship. The Participant and friend hereby acknowledge and agree that the relationship between the Participant or friend and the Authorized Healthcare Professionals providing services through the Frida Platform is solely between the patient and the healthcare provider. Frida is not a party to this relationship and assumes no responsibility for any healthcare services provided. Any reliance on the advice of an Authorized Healthcare Professional via the Frida Platform is at the sole risk of the Participant or friend. The Participant and friend acknowledge that Frida facilitates communication with Authorized Healthcare Professionals via its online platform but does not provide medical advice or care. Frida’s role is limited to offering a telehealth platform, and it is not engaged in the practice of medicine or any other regulated health profession.
11. Assumption of Risk. The Participant and friend acknowledge that any information, advice, or healthcare services obtained from Authorized Healthcare Professionals via the Frida Platform are delivered solely by those professionals and not by Frida. Participants and friends assume full responsibility for any risks associated with the use of healthcare services obtained through the Frida Platform. Any applicable taxes on the Refund are the sole responsibility of the Participant or friend, respectively. Frida makes no representations or warranties regarding the tax implications of receiving a Refund, and Participants and friends are encouraged to consult with their tax advisors to determine any tax obligations. Frida shall not be liable for any tax-related liabilities arising from participation in this Program.
12. Indemnification. The Participant and friend agree to indemnify and hold harmless the Frida Parties from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with their participation in the Campaign provided, or any breach of these Rules by the Patient or friend.
13. Voluntary Participation. Patients acknowledge that their participation in obtaining services via Frida and participation in this Program is entirely voluntary and at their own discretion.
E. GENERAL CONDITIONS:
14. Frida reserves the right, in its sole and absolute discretion, to cancel, terminate, modify, or suspend the Program or to amend these Rules, at any time and for any reason, without prior notice. Continued participation in the Program following any changes to the Rules constitutes acceptance of those changes. Frida reserves the right, at its sole discretion, to disqualify any individual (and all of his or her entries) who does not comply with these Rules.
15. This Program is subject to all applicable federal, provincial and municipal laws and the Program is void where prohibited by law.
16. By entering the Program, entrants agree to indemnify and hold Frida harmless from any claims, liabilities, damages, or expenses arising in connection with the Program. Entrants also release Frida from any and all liability related to their participation in the Program.
17. Frida accepts no responsibility for loss, damage or claims caused by or resulting from the Program or a Refund.
18. Frida will not be liable in the event of an error, technical problem, computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond the reasonable control of Frida that interferes with the proper conduct of this Program as contemplated by these Rules.
19. Frida reserves the right, in its sole and absolute discretion, to require proof of identity and/or eligibility (in a form acceptable to Frida – including, without limitation, government issued photo identification): (i) for the purposes of verifying an individual’s eligibility to participate in this Program; (ii) for the purposes of verifying the eligibility and/or legitimacy of the Patient to enter into the Program; and/or (iii) for any other reason Frida deems necessary, in its sole and absolute discretion, for the purposes of administering this Program per these Rules. Failure to provide such proof to the satisfaction of Frida in a timely manner may result in disqualification in the sole and absolute discretion of Frida.
20. Frida respects your right to privacy. By entering this Program, each entrant expressly consents to Frida, its agents and/or representatives, storing, sharing and using the personal information submitted with his/her entry only for the purpose of administering the Program and in accordance with Frida’s Privacy Policy (available at: https://www.talkwithfrida.com/privacy-policy) unless the entrant otherwise agrees to receive further communications from Frida.
21. Severability: If any provision of these Rules is deemed unenforceable, the remainder will continue in effect.
22. Governing Law: These Rules are governed by the laws of Alberta, Canada.
23. Entire Agreement: These Rules represent the entire agreement between you and Frida regarding the Program.